Shipping & Live Plant Policy

Thank you for supporting Peep & Petal! We take great care in growing, inspecting, labeling, and packaging every order. Because dahlia tubers, rooted cuttings, plugs, and seeds are living or perishable products, please review the following information before purchasing.

Please Review Before Purchasing

Peep & Petal takes plant health and sanitation seriously. Plants are monitored throughout the growing season, any plant showing suspicious symptoms is culled, and cutting tools are sanitized between every snip to help reduce the risk of spreading disease.

Even with careful growing and sanitation practices, no grower can guarantee that living plant material will remain completely free from every possible virus, pest, or disease. If you have any concern about an order, please reach out promptly and give us the opportunity to review it with you. We genuinely want you to be successful and will do our best to help with legitimate concerns.

Shipping Rates

Orders containing dahlia tubers, rooted cuttings, or plugs ship for a flat rate of $15, regardless of order size. Seed-only orders ship for a flat rate of $5. If an order contains both seeds and plant material, only the $15 plant-material rate applies.

Plant-material orders are shipped through UPS. Rooted cuttings are always shipped by UPS 2nd Day Air to limit transit time and protect plant quality. A valid street address is required for cutting orders; UPS cannot deliver to a P.O. box.

Where We Ship

We currently ship within the United States only.

Shipping Schedule

Shipping dates are estimates and may change based on weather, plant readiness, and growing conditions. We may delay a shipment when necessary to avoid extreme heat or freezing temperatures. Tracking information will be emailed when an order ships.

Receiving Your Order

Customers are responsible for providing a complete and accurate shipping address, monitoring tracking, and retrieving packages promptly after delivery. If the shipping box appears damaged, take clear photos of the unopened box from several sides, including the shipping label and visible damage, before opening it. Then open and inspect your entire order immediately. Keep the box and all packing materials until we have reviewed the concern, as photos or an inspection may be needed for a carrier claim. Peep & Petal cannot guarantee the condition of an order that is left outside, remains unopened, or is exposed to excessive heat or freezing temperatures after delivery.

Any concern about the condition of a tuber, rooted cutting, plug, seed order, or package must be reported immediately and no later than 24 hours after delivery.

Please include your order number, a brief description of the concern, clear photographs of the affected item and how it was packed inside the box, and photographs of the shipping box and label. If the box arrived visibly damaged, include the photos you took before opening it. After 24 hours, the buyer accepts responsibility for the products and their continued care.

All Sales Are Final

Due to the seasonal and perishable nature of our products, all sales are final. Orders cannot be canceled, changed, returned, or refunded because a customer changes their mind. However, if something is wrong when your order arrives, please contact us immediately so we have the opportunity to help.

Dahlia Tubers

Dahlia tubers naturally vary in size, shape, and appearance. A small tuber can produce a plant just as successfully as a large tuber, and cosmetic differences that do not affect viability are not considered damage.

After the 24-hour arrival-reporting period, Peep & Petal cannot guarantee tubers that have been stored, divided, handled, or planted. Storage temperature, moisture, soil, weather, pests, and individual growing practices are outside our control.

Rooted Cuttings and Plugs

Rooted cuttings are best suited for customers who have previously received or grown young plant starts, or who are prepared to carefully follow the provided care instructions. They require prompt unpacking and careful acclimation to their new environment. Before ordering, please make sure you are comfortable providing appropriate light, temperature, watering, and attention immediately after delivery.

Live plants can experience temporary wilting, yellowing, or minor leaf damage during shipping and may need time to acclimate. These signs do not necessarily mean the plant is unhealthy.

Once a rooted cutting or plug has been in the buyer's care for more than 24 hours, we cannot guarantee its continued survival or performance. Peep & Petal is not responsible for losses caused by delayed unpacking, improper acclimation, overwatering, underwatering, unsuitable lighting, frost, excessive heat, pests, soil conditions, or other growing and care practices. A cutting or plug that declines days or weeks after delivery is not eligible for a refund or replacement.

Plant Health & Sanitation

We inspect our plants and tubers before shipment and do not knowingly ship material showing concerning signs of gall or serious disease. Any suspicious plant is removed and culled, and tools are sanitized between every snip as part of our disease-prevention practices.

Dahlias are living, field-grown plants, and no grower can guarantee that plant material will remain free from every possible virus, pest, or disease. Please contact us promptly if you have a concern so we can review it with you.

Incorrect Varieties

If a dahlia blooms and appears to be incorrectly labeled, please contact us during the growing season with your order number and clear photographs of the bloom and plant. Verified labeling concerns will be reviewed individually.

Carrier Delays or Damage

Once a package is in transit, delivery timing and carrier handling are outside our control. If a package is lost, delayed, or visibly damaged, please contact us right away. We will help review the situation and assist with a carrier claim when possible.

How We Handle Eligible Concerns

Although all sales are final, we are happy to review legitimate arrival concerns reported within 24 hours. Depending on the circumstances and product availability, Peep & Petal may offer a replacement, store credit, or refund of the affected item's purchase price. Shipping charges are generally nonrefundable.

Order Acknowledgment

By completing your purchase, you acknowledge that you are purchasing living or perishable plant material. You confirm that you have reviewed this policy, understand the responsibilities associated with receiving and caring for these products, and agree to these terms.

Please contact us with questions before ordering. We appreciate your support and genuinely want you to have a successful growing season!